It is not required to delete all of the cookies or cached data, you are given several options based on hours, days, weeks, etc in most browsers. When a password reset continues to fail, we advise to delete the cache and cookies as there may be an issue with the data cached there. This deletion is advised as sometimes the old reset link will continue to be clicked instead of the new password reset link. It was advised to delete the email that contained the old password reset email, not to leave the email field on the form left blank. We have reviewed your ticket regarding this issue and there appears to have been some confusion around not filling in the email field on the form.

We would like to take this opportunity to address some of your concerns here and will be reaching out to you directly through Trustpilot shortly to address the issue further. Hello Paul, We're sorry to hear about this trouble you experienced with our support agents and your VyprVPN account.